It stands to reason that you should give customers the best possible reception when they arrive.
A workshop where everything runs neatly and smoothly is a dream. The important factors are organisation, advance planning, preparation and smooth, efficient work flows. Time is money.
In a perfect world, there are customers queuing up outside your workshop, your mechanics instantly diagnose problems at the press of a button, and the cars are repaired with ready-selected spare parts and returned to smiling, grateful customers.
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