The answer to this question will vary depending on where your workshop is located and how your team is made up. Sometimes it can be because your staff are happy and sometimes because there are no alternatives available.
Regardless of what the answer is, it is important that you are aware of what makes your staff stay (or at least the ones you want to retain).
And in order to keep hold of your employees, it is essential that you take care of them. You must help them to feel that they are doing a good job, enable them to develop and provide them with training.
Whether you like it or not, you should be aware of the reputation that your business has. Good workplaces will have a positive reputation and companies which are not as pleasant to work for will have a poor reputation. The worst thing about reputations is that they can take on a life of their own and sometimes they can become set in stone. And it’s not just what your customers think that is important. What your employees (and former employees) say about you and your business also plays a role.
It is important that you make sure that you are regarded as a good employer and that your workshop is seen as a good place to work. Setting high standards and being careful are the right things to do, but the path you take and the way you establish your standards are also important.
You must remember to give employees a pat on the back and take notice of what they do well. If someone makes a mistake, you must make sure that you spot it in time for it to be rectified before the customer sees it. You should have processes in place to ensure that every service and every repair is completed correctly.
It is best to do the right thing from the start, but doing the right thing before the customer collects his car is good enough. In the long term, this means that the mechanics will understand the importance of doing their work correctly from the beginning.
If you set standards for your staff, it is important to have quality assurance processes in place to ensure that the right job has been done in the right way.
If you hold daily reviews of the work to be carried out each day and follow up on the jobs that have been completed, this allows everyone to become involved in ensuring that tasks are done correctly. Never underestimate the importance of taking pride in your work.
What more can you do?
Making sure that your staff understand their jobs is crucial. The work you do helps your customers to feel safe when they collect their cars. Their vehicles must function as efficiently as possible.
Ensure that you show your appreciation of your staff and your care for them. They are valuable employees who solve problems for your customers. They don’t simply repair cars. They make sure that your customers, who have entrusted their cars to you, can feel safe.
Responsibility and pride
Feeling proud of what you can do is important for your self-esteem. Never underestimate this. The fact that your employees feel that they can make a difference to someone else’s life everyday is important to them.
Respecting your employees’ skills and caring for them will create a sense of loyalty and a good reputation for your business. By setting high standards and offering opportunities for professional and personal development, you can ensure that your company has a positive reputation.